Transforming Digital Banking

4.00pm - 6.00pm Tuesday 28th February 2017

(Followed by Drinks reception)

@ Brand Exchange, 3 Birchin Ln, London EC3V 9BW (5 mins from Bank)

HeathWallace and Sitecore are delighted to invite you to an exciting opportunity to explore three key pillars of digital banking: Insight, Experience and Engagement. Join us at 4pm for Drinks and Networking followed by three highly informative sessions:

4.30 - 5.00pm

Benchmarking your digital strategy through competitor insight

Mark Donohue, HeathWallace

With access to 100s of different online banking channels from across the globe, Mark has access to the ultimate resource for providing an in-depth look at how banks around the world are innovating in retail and small business online banking.

5.00 - 5.30pm

Risk & Reward: Delivering personalised experiences in a regulated industry

Paul Fennemore, Sitecore

Paul will explore how in the age of digital disruption banks have to deliver exceptional personalised services across all channels in order to acquire and increase customer lifetime value. He will consider how, when done effectively, this can increase customer satisfaction whilst reduce risks to the bank from the emergence of Fintech competitors. This session serves to explain how and includes an example of a retail business who is seeing tangible an impressive results in a highly regulated market.

5.30 - 6.00pm

Engaging with customers in a changing digital landscape

Simon Webb, HeathWallace

Simon explores how customers will come to expect their digital financial providers to be seamless and integrated. Financial providers need to be prepared to work collaboratively to maintain a role in their customers personal value ecosystem.

Reserve your place for this Transforming Digital Banking event

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