Transforming Digital Banking

4.00pm - 6.00pm Tuesday 28th February 2017

(Followed by Drinks reception)

@ Brand Exchange, 3 Birchin Ln, London EC3V 9BW (5 mins from Bank)

4.30 - 5.00pm

Benchmarking your digital strategy through competitor insight

Mark Donohue, HeathWallace

With access to 100s of different online banking channels from across the globe, Mark has access to the ultimate resource for providing an in-depth look at how banks across the globe are innovating in retail and small business online banking.

5.00 - 5.30pm

Risk & Reward - Delivering a customer orientated experience in a regulated industry

Paul Fennemore, Sitecore

Paul will explore how customers are increasingly comfortable having their personal data used to define their digital experience. He will consider how, when done effectively, this can increase customer satisfaction whilst reduce risks to the bank.

5.30 - 6.00pm

Engaging with customers in a changing digital landscape

Simon Webb, HeathWallace

Nothing stays still for long in digital banking. Simon explores how the industry can adapt and thrive as technology continues to evolve customer experience at an ever greater pace.

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